Cancellation & Refund Policy

Scope

Budgetku is a subscription software service you use in a browser. Nothing physical is shipped, so there are no goods to return. Pro (Rp 59,000 per month) and Business (Rp 159,000 per month) are billed in advance for a 30-day period. The Free plan carries no charge and is therefore outside this policy.

Cancelling a subscription

You can cancel at any time from Plan & billing in the sidebar, with no cancellation fee and without contacting us. After cancelling, paid access continues until the end of the 30-day period you already paid for, then the account moves to the Free plan automatically. Downgrading does not delete your data, and a full export of your account data stays available under the profile menu (top right) → Account.

No pro-rata refunds

A subscription period already under way is not refunded, in whole or in part — including when you cancel mid-period or do not use the service. Full access is granted the moment payment is confirmed.

When we do refund in full

Despite the above, we refund a payment in full when:

• You were charged more than once for the same subscription period.
• Payment was taken but the plan did not activate, and we cannot activate it within 3 business days.
• You do not recognise or did not authorise the transaction, once verified by us.
• The service was unavailable through our fault for more than 72 consecutive hours within one billing period.

How to request one

Email support@budgetku.com or message us on WhatsApp at +62 878-3124-7352 with: your account email address, the order ID (it starts with BKK-) or the date and amount of the payment, and the reason for your request. We reply within 1 business day.

Processing time

Approved requests are processed the same business day, and the money arrives within 7 business days. QRIS payments are returned to the source you paid from through our payment provider, at the issuer's own pace. Virtual Account payments are refunded by bank transfer: we ask for the account number and holder name once the request is approved, and for security the account must be in the account owner's name. When the payment being refunded is the one covering your current period, paid access ends as the refund is processed — it does not run to the end of the period — and the account returns to the Free plan. Your data is not deleted.

Disputes and chargebacks

Please contact us before raising a dispute with your bank or payment provider — nearly every case is resolved faster directly. If a dispute is filed anyway, we will work with our payment provider and your issuing bank to resolve it.

Contact

Budgetku, Riau, Indonesia. Email support@budgetku.com · WhatsApp +62 878-3124-7352 · Monday–Friday, 09:00–17:00 WIB (GMT+7).